Interactive Video

Interactive video error "video format not supported"

We have an issue with our interactive videos on Moodle:  

1] Platform and version number. E.g. Drupal, Wordpress, Moodle.

Moodle 4.0.4 (Build: 20220912)

Uses videos hosted on Vimeo

 

2] Mobile or Desktop

Desktop and Mobile

 

3] Browser: Chrome, Firefox, Safari etc

Safari, Chrome, Firefox on MacOS, 

duckduckgo on iOS.

chrome on windows

 

4] H5P plugin version

no moodle plugin in v4

 

Video format not supported appears to some users

medilearners's picture

I use in my wordpress site the h5p plugin for interactive content, where I only use the interactive video feature for about two years. 

For about two months I have been using vimeo pro and a private video hosting to upload the video sources. Due to the amount of videos that I manage on my platform it was not possible to continue with vimeo pro only. 

interactive video does not show in Elementor tab widget

I am using interactive video within a wordpress Elementor tab widget.

The problem: when I move from tab 1 to tab 2 the video does not show (until I press the "embed" button and then it shows).

in each tab I have added an iframe containing the H5P and the relevant JS:

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