Active Surface Course Presentation Scrolls on Touch Devices

Submitted by rogerrowles on Mon, 02/26/2018 - 23:53
Forums: 
Bugs in content types

Hi All,

We've just finished a website and I've noticed a bug on the active surface course presentation content type.

On any touch-enabled mobile device (tablet or phone), touch any of the slide anchors makes the window scroll. It isn't apparent in simulators like responsive design mode in safari, only on actual touch devices. Take a look here: https://bcacha.org.

Please let me know if I can provide any more information!

Content types: 
Course Presentation
BV52's picture

BV52

Tue, 02/27/2018 - 06:37

Hi Roger,

Can you please provide the exact page where the content is. I can't seem to find it in the homepage.

-BV52

rogerrowles

Tue, 02/27/2018 - 17:47

It is an interactive questionnaire on the homepage. Here's a screen shot...

Attachments: 
Image icon Screen Shot 2018-02-27 at 9.45.32 AM.png

rogerrowles

Tue, 02/27/2018 - 17:49

It is on the homepage as an interactive questionnaire. Here's a screen shot...

Attachments: 
Image icon Screen Shot 2018-02-27 at 9.45.32 AM.png
BV52's picture

BV52

Wed, 02/28/2018 - 06:29

Hi Roger,

Thank you for the additional information and sorry I didn't notice the "full-screen" button which could have been a hint. Anyway I tried reproducing this issue to no avail. I am running on Android 6.0 with Chrome 64.03282.137. Does this happen to any device that you use or only specific with some OS/browser?

-BV52

rogerrowles

Wed, 02/28/2018 - 06:32

I've seen it on both iPhone and iPad, so maybe it's iOS thing. I will try it on an Android-powered device, too. Note that I couldn't replicate it in 'Responsive Design Mode' in Safari, only on the devices themselves.

BV52's picture

BV52

Wed, 02/28/2018 - 06:41

Hi Roger,

Don't sweat it, I am testing this now in Ipad and I can see the issue. Please stand by for an update :-)

-BV52

rogerrowles

Wed, 02/28/2018 - 06:43

Great! Thank you so much and please let me know if there is anything that I can do.

BV52's picture

BV52

Wed, 02/28/2018 - 08:14

Hi Roger,

I tried reproducing the issue using a content I created but I am unable to do so. In order to give your bug report the best chance of getting answered, please include the following information:

  1. Detailed steps to reproduce the bug: Tap on an achor -> page scrolls down
  2. Platform and version number. E.g. Drupal, Wordpress, Moodle.
  3. Mobile only in iOS
  4. Browser: Chrome, Safari etc
  5. H5P plugin version
  6. Theme used

The more information you provide, the quicker the community will be able to fix it and the quicker you'll have a working solution!

Note: I already highlighted the information that we already have.

-BV52

rogerrowles

Thu, 03/01/2018 - 19:42

Thanks @BV52. Here it is:

  1. Detailed steps to reproduce the bug: Tap on a 'go to slide' achor -> page scrolls down
  2. Platform and version number. Wordpress 4.9.4
  3. Mobile only in iOS
  4. Browser: Chrome, Safari etc
  5. H5P plugin version: 1.10.1
  6. Theme used: Create Theme by ThemeTrust, bundled with Page Builder by SiteOrigin
thomasmars's picture

thomasmars

Mon, 03/05/2018 - 13:04

Thank you for reporting this issue. I have created a ticket for fixing this in the H5P issue tracker where you can follow along the progress: https://h5ptechnology.atlassian.net/browse/HFP-1887.

otacke's picture

otacke

Tue, 03/06/2018 - 14:26

Hi Roger!

I have been looking into your issue, and I can confirm the problem on your site, but I cannot reproduce it with the latest version of course presentation. Taking a look at the code that's executed on your site, it seems that the version of Course Presentation that the content is using is older than version 1.17.5 that has been released in September 2017 and which should have fixed that problem.

Please make sure that you have not only installed a Course Presentation library of at least version 1.17.5, but also updated older library versions -- you should see a green arrow if that's possible.

Just drop me a note if that fixes your issue, please.

Best,

Oliver

rogerrowles

Wed, 03/07/2018 - 23:54

Wow, it's easy to miss those library updates! I updated the library and that seems to have fixed it. Thank you very much!

otacke's picture

otacke

Thu, 03/08/2018 - 00:17

Hi Roger!

Glad it worked!

Best,

Oliver