Can't edit course presentations

Submitted by stefansyntra on Fri, 11/17/2017 - 17:30
Forums: 
Bugs in content types

Moodle 3.3 - Chrome - Windows 10 desktop

When trying to edit the course presentation, H5P editor keeps on loading, nothing happens.

There's no problem for students to go through the course presentation in H5P but editing gives this error.

Anybody with a solution?

Uncaught SyntaxError: Unexpected number
    at eval (<anonymous>)
    at Object.ns.libraryRequested (h5peditor.js?ver=2017083100:78)
    at Object.success (h5peditor.js?ver=2017083100:134)
    at c (jquery.js?ver=2017083100:2)
    at Object.fireWith [as resolveWith] (jquery.js?ver=2017083100:2)
    at k (jquery.js?ver=2017083100:4)
    at XMLHttpRequest.r (jquery.js?ver=2017083100:4)
Content types: 
Course Presentation
icc's picture

icc

Mon, 11/20/2017 - 11:40

It appears something is on the server side. Could you check your web server's error_log for any messages?

Also, if you open your browser's console (Ctrl+Shift+J in Chrome), go to the networks tab and filter on 'XHR'. Find the last request and see if it contains any error messages or HTML instead of just data/text.

stefansyntra

Fri, 11/24/2017 - 22:13

Hi, we're still experiencing this problem. Users can view course presentations, as a teacher I can modify some content types, but not the course presentation. All content types are up to date. We can't find anything in the logs for a clue.

stefansyntra

Fri, 11/24/2017 - 22:31

for extra information

last request, xhr, as asked

Attachments: 
Image icon Screen Shot 2017-24-11 at 22-29-59.png
icc's picture

icc

Mon, 11/27/2017 - 10:39

Almost got it. It's the request that is two items up, the one that begins with 'ajax.php?contextId='.
You can also filter on that string. There shouldn't be many requests starting with that. 
Clicking it should reveal the error.

stefansyntra

Tue, 11/28/2017 - 14:06

Sorry, I don't see an error. See screenshot. Response contains a lot of text. See .txt attachment.

Attachments: 
Plain text icon response ajax php coursepresentation.txt
Image icon Screen Shot 2017-28-11 at 14-05-49.png
icc's picture

icc

Tue, 11/28/2017 - 15:48

Yes, you're right it looks OK to me… strange! 
Would you be able to give me a login with access to the editor so I could have a look? My e-mail is frode.petterson (at) joubel.com
Thanks!

stefansyntra

Tue, 11/28/2017 - 15:56

Thx for the help. Check your mailbox for the login details please.