All interactive content shows up as a line

Submitted by lindalohr on Sat, 09/23/2017 - 21:45
Forums: 
Bugs in content types

All of my interactives stopped working yesterday. They are still in the code but they show up as a line when the page is viewed, I use Word Press

 

BV52's picture

BV52

Sun, 09/24/2017 - 16:51

Hi lindalohr,

I'm sorry to hear that you are unable to use your contents. In order give your bug report the best chance of getting answered, please include the following information:

  1. Steps to recreate the bug
  2. Platform you're using: Drupal, Wordpress, Moodle (version number would be helpful as well)
  3. Mobile or Desktop
  4. Browser: Chrome, Firefox, Safari etc
  5. H5P plugin version
  6. H5P content type version
  7. Screenshots if it's a visual problem
  8. Example URL
  9. Where there any recent changes prior to this happening?
  10. If you can also include the error logs in the console (ctrl+shift+J in Chrome) this will be a lot of help. 

The more information you provide, the quicker the community will be able to fix it and the quicker you'll have a working solution!

 

lindalohr

Mon, 09/25/2017 - 23:59

1)  Steps to recreate the bug: see #8 below
 2) Platform you're using: Latest version of Wordpress
 3) Desktop
 4) Browser: Chrome
 5) H5P plugin version 1.9.2
 6) H5P content type version:  Memory, Drag and Drop, True and False, Accordion, Dialog Cards
 7) Screenshots if it's a visual problem (there is just a line where the interactive content used to be)


 8) Where there any recent changes prior to this happening? I had just updated the Memory interactive because there was an update icon next to it
 9) If you can also include the error logs in the console (ctrl+shift+J in Chrome) this will be a lot of help. 

icc's picture

icc

Tue, 09/26/2017 - 09:56

It sounds like there is a JavaScript error on your page. Could you open your browser's console (Ctrl+Shift+J in Chrome) and reload the page? Any error messages should appear in red. If there are no error messages, try resizing your browser and see if that helps (will trigger resizing of content).

lindalohr

Tue, 09/26/2017 - 20:17

I see lots of error messages,

Unable to find contructor for: H5p Dialog cards 1.5

Uncaught TypeError: Cannot read property 'get copyrights of underfined

 

 

lindalohr

Tue, 09/26/2017 - 20:20

PLEASE SEE ATTACHMENT

Attachments: 
Image icon Screen Shot 2017-09-26 at 12.14.09 PM.png
tomaj's picture

tomaj

Wed, 09/27/2017 - 09:21

Hi Linda,

You are getting 404 error messages when you are trying to load the JavaScript and css files. (That means that the server was unable to find what was requested)

You should check the directory where the files are located on the server, to see if the files are there.

  • If they are not, then it might be related to file permissions on that directory.
  • If the files are there, it might have to do with the .htaccess file, or some permissions to load files from that directory.

- Tom