Interactive Video not working on Android Mobile

Submitted by Damn Fine Media on Sun, 09/11/2022 - 13:26
Forums: 
Bugs in content types

Hi,

We are making an interactive video for the Royal Parks in London. 
We made a small demo which works fine on a desktop computer but not on the  android devices i have access to,
A google Pixel 4a and a Huwai Table, both using Chrome.  I have not tested it on an iPhone yet so it might not work there either

You can see it here
https://h5p.org/node/1282746?feed_me=nps

We also made a copy on our own server here
http://royalparksdf.s3-website.eu-west-2.amazonaws.com/pond.html

I have atatched a copy of the H5P files

Any help much appreciated, as we really need it to work accross all platforms

All the best,

Andrew Lees

 

 

 

 

H5P file: 
Binary Data pond-interactive-copy-1286201.h5p
BV52's picture

BV52

Mon, 09/12/2022 - 18:45

Hi Andrew,

In order to give your bug report the best chance of getting answered, please include the following information:

  1. Detailed steps to reproduce the bug (exactly how and when did it happen): Please elaborate on "which works fine on a desktop computer but not on the  android devices". Not working can be different things ie. video does not play, when I click on this instead of doing this it does this or it doesn;t do anything, scores are not generated etc.
  2. Platform and version number. E.g. Drupal, Wordpress, Moodle.
  3. Mobile or Desktop
  4. Browser: Chrome, Firefox, Safari etc
  5. H5P plugin version
  6. H5P content type and version (if a content type was used), and a sample URL or attached H5P.
  7. Any browser console errors
  8. Any PHP errors
  9. Screenshots if it's a visual problem

If it worked before:

  1. Any recent changes to the environment (new plugins/modules, updates, configuration changes etc.)
  2. Any recent changes to the browser you're using (new extensions, updates etc.)

The more information you provide, the quicker the community will be able to fix it and the quicker you'll have a working solution!

-BV

Damn Fine Media

Tue, 09/13/2022 - 12:38

Hi 
Quite a lot of the infomation is not relevant  as i said in my original post the bug happens when you create the interactive in H5P.org website.

You can see it here
https://h5p.org/node/1282746?feed_me=nps

So it is nothing to do with my setup 

To answer your specific questions

1. Detailed steps to reproduce the bug (exactly how and when did it happen): Please elaborate on "which works fine on a desktop computer but not on the  android devices". Not working can be different things ie. video does not play, when I click on this instead of doing this it does this or it doesn;t do anything, scores are not generated etc

By not working a i mean nothing happens when you click on the hotspots that is the  duck, fish or pondweed, when you use an android devise (pixel 4a or Huwai Tablet

2 .Platform and version number. E.g. Drupal, Wordpress, Moodle.

It happens on when i use it on in the actual H5p.org set up so  (as well my own drupal) 

3 Mobile or desktop
As i said mobile android - have not checked iPhone

 

4 Browser Chrome

5 H5P plugin version
As i said it happens on H5P.org

6

 

 

 6 H5P content type and version (if a content type was used), and a sample URL or attached H5P
I put a url earlier https://h5p.org/node/1282746?feed_me=nps

7,8, 9 There are no browser or php errosrs. Screenshot not necessary i sent a link

 

 

otacke's picture

otacke

Tue, 09/13/2022 - 13:28

7 was not true, see my other post :-D

Madivs

Mon, 09/12/2022 - 19:52

We have the same problem - not being able to view on iPhone IOS 15.7

otacke's picture

otacke

Tue, 09/13/2022 - 12:16

Hi!

That's a bug that I have fixed in https://github.com/h5p/h5p-interactive-video/pull/255. I don't know, however, if and when the H5P core team will merge the change in and release it.

Cheers,
Oliver

Damn Fine Media

Tue, 09/13/2022 - 12:49

Thanks Oliver, that's brilliant.  Yes if i un mute the sound it works normally

I had accidentally ticked the deactive sound box

BV52's picture

BV52

Tue, 09/13/2022 - 18:17

Thanks Ollie!

BV52's picture

BV52

Tue, 09/13/2022 - 18:16

Hi Madivs,

Are you referring to the same issue that you posted here? If so I suggest that you try the steps I provided. Also please avoid cross posting in the forums especially on threads with unrelated issues.

-BV

Madivs

Wed, 09/14/2022 - 14:41

Sorry, I meant to just affirm that I also tried updating the features, but it keeps on saying update now after.
Only reason I cross referenced was because I thought maybe there was a bug fix in a newer release, and since mine is not properly updating it is the reason Im still having problems?

Elsebeth Bechmann

Wed, 11/20/2024 - 11:15

I have two problems with my H5P interactive videos. 

Firstly - I like all the H5P products - also the interactive videos as long as my students use computers with chrome browsers. 

Problem 1: The video does not show on Iphones (using chrome browser)

Problem 2: The Video does show on android phones, but The Text doesn´t (maybe because it is adaptive and the screen is small, but I can´t overrule this). 

Elsebeth