404 Error Message When Downloading H5P File at a Wordpress Site

Submitted by totoro on Tue, 08/30/2022 - 01:40
Forums: 
Bugs in content types

 

Hi, I have a problem when I download h5p files from my organization Wordpress site. How can I solve this issue? Thank you.

This is a video recording (please click to see the video) which shows the error described below:

  1. Detailed steps to reproduce the bug: When clicking the Download as an h5p. file button, I get the 404 error message
  2. Platform: Wordpress 6.0.1
  3. Device: Desktop
  4. Browser: Chrome browser
  5. I get the 404 error message when downloading all h5p content types
  6. Any PHP errors : 404 PHP error message(Please refer to the video recording above)
otacke's picture

otacke

Tue, 08/30/2022 - 10:47

Hi!

A 404 message here probably means that the export file could not be generated. You should check the server's PHP log files for error messages when you save the content (that's when the export file gets generated). Could be that the "export" folder is not writable for the server process, could be a problem with storage capacity, could be something else.

Cheers,
Oliver

totoro

Tue, 08/30/2022 - 12:39

Hi, Oliver, thank you for the reply. I appreciate it. My organization server managers solved this issue. They had to check many things including what you suggested. I have not asked yet how they resolved the problem, but I think it was related to some firewall system. 

otacke's picture

otacke

Tue, 08/30/2022 - 18:15

Hi totoro!

I think a firewall should not play a role when the server writes to its own storage (unless everything in some way is spread across different servers), but glad your problem is solved!

Cheers,
Oliver