Can't Add New Content in WP

Submitted by pb747 on Tue, 06/21/2022 - 17:57
Forums: 
Bugs in content types

Running H5P Version 1.15.4, WordPress 6.0, PHP 8.04.2.0.1, Safari 15.4

I can see the library but am unable to add any new content. I click on "Add New" and I get "Loading, please wait..." but nothing happens. The hub doesn't load. I also can't edit the content already created. 

Everything else on the site works just fine but I can't seem to add any new content. Any help would be greatly appreciated!

Edit to Add: this seems to be an issue in Safari, I was able to add new content in Chrome (which isn't my default browser), but it used to work with no issues in Safari up until a few days ago

Content types: 
all content types
Learndash
wordpress
otacke's picture

otacke

Wed, 06/22/2022 - 16:55

Hi!

Safari itself is an issue if you ask me ;-) Would you please check Safari's web inspector console for error messages (you may need to activate the web inspector first)? Unfortunately, the information that you present so far does not allow to deduce anything (it's a little like showing someone a photo of a car and asking why it's not driving :-)).

Cheers,
Oliver

pb747

Wed, 06/22/2022 - 19:42

Thank you for the help, unfortuantely I don't have much further information to give. The web inspector console shows no error messages, Safari just randomly stopped allowing me to access the HUB or edit already created content. I didn't update anything on my end so I was wondering if perhaps there was an H5P update (as I have it set to auto-update) that caused the issue and if anyone else had encountered this as well. 

I know it's frustrating (I am frustrated myself) but I don't know what other information would be helpful / that I could provide. It was working fine, then it just stopped and the only thing I can think may have changed is the version of H5P, but I don't know how to roll it back to a previous version to test (and I can't roll my entire site back as I've made massive edits on it since I noticed it stopped working). It's kind of like the car just dead stopped with no other symptoms / signs! :-) 

Really appreciate any help...

otacke's picture

otacke

Wed, 06/22/2022 - 20:19

Hi!

Are you sure you have looked in the right spot? It's very hard to believe that there's no error message on the console. Please share a screenshot of the console when trying to load the Hub.

Best,

Oliver