Images not appearing in Dialogue Cards

Submitted by [email protected] on Sun, 12/19/2021 - 09:54
Forums: 
Bugs in content types

In our dialogue cards, we have attached images and they were all appearing up to a week ago and now suddenly they are not. The audio and words on both the back and front appear but the images are gone. What could be the problem?  Thanks!

Attachments: 
Image icon Screenshot (1217).png
Image icon Screenshot (1218).png
Content types: 
Dialog cards
papi Jo's picture

papi Jo

Mon, 12/20/2021 - 12:21

How do you expect us to guess what happened to your H5P Dialog Cards between last week and this week? Members of this forum are willing to help, but we are not magicians. It's up to you to find out what changes took place on your website, and to provide as many details as you can, as per the "Creating A Bug Report" instructions clearly stated on this forum.

 

[email protected]

Mon, 12/20/2021 - 15:46

Why would you even bother with posting such a rude and unhelpful response? Nothing was done in our site, which is why I posted. Anyone with valuable feedback about possible glitches- please let us know.

papi Jo's picture

papi Jo

Mon, 12/20/2021 - 17:22

In order to give your bug report the best chance of getting answered, please include the following information:

  1. Detailed steps to reproduce the bug (exactly how and when did it happen)
  2. Platform and version number. E.g. Drupal, Wordpress, Moodle.
  3. Mobile or Desktop
  4. Browser: Chrome, Firefox, Safari etc
  5. H5P plugin version
  6. H5P content type and version (if a content type was used), and a sample URL or attached H5P.
  7. Any browser console errors
  8. Any PHP errors
  9. Screenshots if it's a visual problem
  10. Any recent changes to the environment (new plugins/modules, updates, configuration changes etc.)
  11. Any recent changes to the browser you're using (new extensions, updates etc.)

The more information you provide, the quicker the community will be able to fix it and the quicker you'll have a working solution!

BV52's picture

BV52

Mon, 12/20/2021 - 17:23

Hi,

Firstly the most recent update to Dialog Cards was in October, so unless you updated the libraries just last week I don't think it can be the cause of the issue. Furthermore in order to give your bug report the best chance of getting answered, please include the following information:

  1. Detailed steps to reproduce the bug (exactly how and when did it happen)
  2. Platform and version number. Wordpress version
  3. Mobile or Desktop
  4. Browser: Chrome, Firefox, Safari etc
  5. H5P plugin version
  6. H5P content type and version (if a content type was used), and a sample URL or attached H5P.
  7. Any browser console errors
  8. Any PHP errors
  9. Screenshots if it's a visual problem
  10. Any recent changes to the environment (new plugins/modules, updates, configuration changes etc.)
  11. Any recent changes to the browser you're using (new extensions, updates etc.)

The more information you provide, the quicker the community will be able to fix it and the quicker you'll have a working solution!

-BV