403 server not found error

Submitted by Paul Quicke on Wed, 06/02/2021 - 22:37
Forums: 
Installation and server related problems

Hi folk,

I am having a lot of 403 (server not found) errors when updating content (it is a large presentation).

Is there any serer adjusments I could do to fix this?

 

Thanks,
Paul

otacke's picture

otacke

Tue, 06/08/2021 - 21:27

Hi Paul!

Doesn't 403 usually mean that the calling process doesn't have the necessary permissions to acces the files? Have you checked those on the files/directories that the server is trying to use?

Best,
Oliver

Paul Quicke

Wed, 06/09/2021 - 08:36

It updates fine most of the time, it is just when I have 2 or 3 coures I am updating at the sametime. So permissions shouldbe fine.

otacke's picture

otacke

Wed, 06/09/2021 - 13:38

Hi Paul!

But where is the "server not found message" coming from? It might help to share the original message. And it was great if you also had an eye on the development console (that's usually opened by pressing F12).

Best,
Oliver

Paul Quicke

Tue, 06/15/2021 - 10:47

it looks like it is from the server...

Paul Quicke

Tue, 06/15/2021 - 10:49

here is the error

 

Attachments: 
Image icon error.jpg
otacke's picture

otacke

Tue, 06/15/2021 - 19:21

Ah, that's a "503" (service unavailable) , not a "403" ;-) In that case, this has nothing to do with access rights. It's server problem (obviously, duh) and you should check the server's logfile for more information. A 503 indicates a problem that H5P may trigger, but rather lies elsewhere underneath. It could, for example, be a server that doesn't have enough computing power and cannot cope with the request. You should monitor the CPU load and the processes running on the server when you reproduce the problem.

Best,
Oliver

Paul Quicke

Wed, 06/16/2021 - 11:54

Thanks Oliver!

I have been trying to get the host provider to understand it is their side not my side the is the problem. 

Does any one know what server specs are recommended for moodle or wordpress running H5P?