Canvas Error After Installing LTI

Submitted by drowden on Thu, 09/10/2020 - 18:47
Forums: 
Installation and server related problems

I have recently followed the Canvas LTI installation instructions and when I try to add H5P content to my assignments I get the following error message. 

while(1);{"errors":[{"message":"The specified resource does not exist."}]}

I'm not sure where to even start with troubleshooting this issue. I have doubled back on the instructions and haven't seen an obvious step that I have missed or done incorrectly. Any advice out there?

Attachments: 
Image icon Screenshot 2020-09-10 114642.png
BV52's picture

BV52

Thu, 09/10/2020 - 19:11

Hi drowden,

I'm also not sure what this error message means. I suggest that you contact H5P.com support by sending an e-mail to [email protected]. Please check the browser console for any errors and attach a screenshot of it as well.

-BV

drowden

Thu, 09/10/2020 - 19:42

browser console

Attachments: 
Image icon Screenshot 2020-09-10 124129.png
BV52's picture

BV52

Thu, 09/10/2020 - 19:54

Hi drowden,

Sorry for the confusion. Please send an e-mail to [email protected] for further assistance. Include in your e-mail the screenshot of the issue and the browser console (preferebly while you have the error message on your screen).

-BV

drowden

Thu, 09/10/2020 - 21:09

No worries. I was planning on sending it to them too just thought you wanted to see it as well. Thank you!

BV52's picture

BV52

Fri, 09/11/2020 - 18:44

Hi drowden,

Just following up on this. Did you get answer from H5P.com support?

-BV

drowden

Fri, 09/11/2020 - 23:10

I haven't yet but I did figure it out. I forgot the crucial step of clicking New Deployment and pasting the ID into the H5P console. 

BV52's picture

BV52

Mon, 09/14/2020 - 18:27

Hi drowden,

I'm glad it's working now!

-BV