Interactive video errors in Chrome

Submitted by midres on Wed, 09/09/2020 - 23:28
Forums: 
Bugs in content types

Hi

I just loaded an interactive video into my moodle site (using 3.9) the course is created as a single subject. I have users that when loading the course have problems in Chrome

When you load the course you can see the video which after a second or two disappears and an error message pops up asking "please close developer tool to see page".

This only happens in Chrome as the same user will be able to see everything properly if using Edge for example in the same computer.

what may be causing this error?

thank you

 

otacke's picture

otacke

Thu, 09/10/2020 - 00:55

Hi midres!

This is definitely not a message from H5P. Are you running some other plugins, e.g. some that. might want to prevent cheating?

Best,

Oliver 

midres

Thu, 09/10/2020 - 01:55

Thank you Oliver,

After reading your comment I went back and started changing things one at a time, and when I removed this it worked just fine:

first I removed the poster image, when I did it worked fine with some users but others still get the error

the error happens in edge and Chrome

I am not sure where to look

 

thank you

 

otacke's picture

otacke

Thu, 09/10/2020 - 16:41

Hi midres!

As I said: This is not a message from H5P. I can only assume that on your moodle system there's some plugin or customization that's intended to prevent cheating. You or your admin would have to check where the "please close developer tool to see page" message comes from.

Best,
Oliver

midres

Thu, 09/10/2020 - 17:16

Thank you!

we are looking into it on teh moodle side, I appreciate your help

 

midres

Thu, 09/10/2020 - 19:32

Just in case someone finds the same issue, I was able to fix it. I found an image of the same screen I was getting, the person was talking about the disable right click plugin, so I uninstalled it and it got fixed. It was as you said another pluggin

thank you

vickirush's picture

vickirush

Tue, 04/20/2021 - 19:05

Hi! I'm getting the same error message and I'm going bananas... please help.

Moodle: 3.10.3

H5P plugin: latest release for 3.1

I've unchecked the plagiarism box and the disable right click... I'm out of choices, can you guide me, please?

I've tried embedding, uploading, using Content Bank... always the same result.

Attachments: 
Image icon 2021-04-18 (1).png
vickirush's picture

vickirush

Tue, 04/20/2021 - 19:05

Hi! I'm getting the same error message and I'm going bananas... please help.

Moodle: 3.10.3

H5P plugin: latest release for 3.1

I've unchecked the plagiarism box and the disable right click... I'm out of choices, can you guide me, please?

I've tried embedding, uploading, using Content Bank... always the same result.

Attachments: 
Image icon 2021-04-18 (1).png
BV52's picture

BV52

Tue, 04/20/2021 - 21:23

Hi vickirush,

Request: Please help translate the error message specially if it is in a screenshot. Although it's not that long it takes some effort typing each word in Google Translate.

This error message comes from Moodle, I found this post that may help: https://moodle.org/mod/forum/discuss.php?d=415482

You can also post your question Moodle's forum spefically dedicated for H5P: https://moodle.org/mod/forum/view.php?id=8603

-BV