Urgent: iOS 13.2 and Moodle 1.17

Submitted by jp on Sun, 11/24/2019 - 17:17
Forums: 
Bugs in content types

 

  1. Moodle 3.5.9
  2. Touchscreen iOS 13.2.3
  3. Browser: Firefox and Safari
  4. H5P 1.17.2
  5. Course Presentation Component

We have noticed that when using a touchscreen iOS device, that button presses are not always working.

Does work:  General navigation, moving through screens within course presentation, drag and drop

Does not work:  Multiple choice questions within the course presentation. Both selecting an answer and then using the 'check' button, neither work. Also, question marks denoting further comment. 

This is a major issue and has not always existed. I do not know if it caused by 1.17.2 or by iOS 13.2.3

**** Update. We believe that H5P Moodle 1.17 was not working with iOS 13.2.2 onwards. Upgrading to H5P 1.20 has fixed the issue.

 

BV52's picture

BV52

Mon, 11/25/2019 - 18:58

Hi jp,

I am unable to reproduce the issue you mentioned above. Can you try checking this content if you will have the same issue?

-BV

jp

Tue, 11/26/2019 - 08:15

Add new activity/resource > H5P > Course Presentation > Details > Use

Slide 1 > Add Multiple Choice 

Slide 2 > Add text with comments

Save

 

As a test user enter component > test > all works fine

 

As the first user go back into the course presentation, make changes to box sizes on slides. Save

 

As the test user re-enter, now quiz question is unresponsive, and comments are not displayed.

 

 

There is definitely an issue here, we can see the issue with 2 different users across a variety of iOS devices. Upgrading to the latest version of H5P has made it better for sure, but we are not sure it fixes it completely. 

jp

Tue, 11/26/2019 - 08:18

The page you set up works fine, can you now go in and make a change to that page please, perhaps resize the box, then save.

jp

Tue, 11/26/2019 - 10:31

Here is an example, I press '3' in this case, the selection goes pink, but the circle does not get filled, and 'check' is unresponsive.

Attachments: 
Image icon IMG_0026.jpg
BV52's picture

BV52

Tue, 11/26/2019 - 18:31

Hi jp,

Are you still having this issue? You mentioned above that it has been resolved with the update but I am not sure since I do not have access to timestamps when it was edited.

-BV

jp

Wed, 11/27/2019 - 07:37

Thank you, yes all fixed, I edited the post in case others are affected, I'm sure some will be.

BV52's picture

BV52

Wed, 11/27/2019 - 18:15

Hi jp,

Thank you for confirming and I'm glad it's working for you now.

-BV