Problem with subtitles video on Internet Explorer 11

Submitted by sbravo on Fri, 11/30/2018 - 15:08
Forums: 
Bugs in content types

Hi, 

We added some language subtitles to Video content, but in Internet Explorer 11 they don't work at all. We could choose what subtitles view, but on the video we see nothing. We use H5P on Moodle. The library versions are: "Interactive video" 1.19.5, "Interactive Video Editor" 1.19.4, "Video" 1.4.2.

Same video in Chrome, Edge, Firefox is ok.

Someone has encountered same problems?

Thank you very much!

Roberto

Summary: 
Interactive video subtitle problems on Internet Explorer 11
Content types: 
Interactive Video
BV52's picture

BV52

Wed, 12/05/2018 - 09:22

Hi Roberto,

Would you mind providing a sample URL that is having the issue?

-BV52

sbravo

Tue, 12/11/2018 - 17:41

Sorry for the late.

We resolved! It's a Server setup: we abilited in IIS mime type text/vvt and renamed files used in subtitles with extension .vtt

Thank you for your kindness  BV52!

Roberto

BV52's picture

BV52

Wed, 12/12/2018 - 04:49

Hi Roberto,

I'm glad this is now working for you and thank you for getting back to us with your solution.

-BV52