Interactive Video Content Type - Update Times Out

Submitted by ZeppoMarx on Fri, 11/16/2018 - 14:43
Forums: 
Content creation

I'm running H5P (version 8.x-1.0-rc10) on a Drupal 8.5.8 site and when I go to create a new block with H5P Interactive Video, the UI shows options to UPDATE or USE. Regardless of what choice I make the UI displays a spinner and eventually times out, without successfully updating or loading the content type.

Attachments: 
Image icon h5p-update.png
Summary: 
Interactive Video Content Type - Update Times Out
Content types: 
Interactive Video
BV52's picture

BV52

Mon, 11/19/2018 - 01:36

Hi ZeppoMarx,

In order to give your report the best chance of getting answered, please include the following information:

  1. Detailed steps to reproduce the bug (Details above)
  2. Platform and version number. Drupal 8.5.8
  3. Mobile or Desktop
  4. Browser: Chrome, Firefox, Safari etc
  5. H5P plugin version
  6. Does this only happen to Interactive Video
  7. Does downloading a sample content from H5P.org work?
  8. Any browser console errors
  9. Any PHP errors
  10. Screenshots if it's a visual problem (already attached)

The more information you provide, the quicker the community will be able to fix it and the quicker you'll have a working solution!

-BV52

 

thughes2

Mon, 11/26/2018 - 16:06

  1. Detailed steps to reproduce the bug (Details above)
  2. Platform and version number. Drupal 8.5.8
  3. Mobile or Desktop - Desktop
  4. Browser: Chrome, Firefox, Safari etc - any and all browsers
  5. H5P plugin version - ver. 8.x-1.0-rc8
  6. Does this only happen to Interactive Video - yes only with Interactive Video
  7. Does downloading a sample content from H5P.org work? No. Attempted upload of file but received error "500 Service unavailable (with message)(500). Unable to interpret response. Please check error log.
  8. Any browser console errors - no
  9. Any PHP errors - yes, see attached text files.
  10. Screenshots if it's a visual problem (already attached)
Attachments: 
Plain text icon h5p-php-error.txt

thughes2

Mon, 11/26/2018 - 16:52

After further work with this, I get a different error when I attempt to upload an h5p file: "The system was unable to install the Interactive Video Editor component from the package, it requires a newer version of the H5P plugin. This site is currently running version 1.15, whereas the required version is 1.19 or higher. You should consider upgrading and then try again." What does this version number reference? It's not in sync with the Drupal extension number.

otacke's picture

otacke

Mon, 11/26/2018 - 19:50

Hi thughes2!

That's the version number of the H5P core. It's not only used for Drupal, but for many other host systems, so it doesn't make sense to sync it with the drupal version number. H5P core V1.19 can be found in the latest release of the plugin for drupal.

Cheers,
Oliver

thughes2

Mon, 11/26/2018 - 21:42

We're using the latest release - that's where the problem lies. :-(

otacke's picture

otacke

Mon, 11/26/2018 - 22:00

Hi thuges2!

Not sure why the message would say you're running 1.15 if you have the latest version installed.

You mentioned above that you were running 8.x-1.0-rc8, but the drupal download site lists 8.x-1.0-rc11 as the latest plugin version.

Best

Oliver

thughes2

Tue, 11/27/2018 - 17:01

Thanks Oliver: I've upgraded to 8.x-1.0-rc11, but am still unable to upload an h5p file or create an interactive video. I get this gnarley error:

Notice: Undefined index: metadata in Drupal\h5p\H5PDrupal\H5PDrupal->updateContent() (line 833 of /Users/anthonyhughes/drupal-dogs/modules/h5p/src/H5PDrupal/H5PDrupal.php) #0 /Users/anthonyhughes/drupal-dogs/core/includes/bootstrap.inc(584): _drupal_error_handler_real(8, 'Undefined index...', '/Users/anthonyh...', 833, Array) #1 /Users/anthonyhughes/drupal-dogs/modules/h5p/src/H5PDrupal/H5PDrupal.php(833): _drupal_error_handler(8, 'Undefined index...', '/Users/anthonyh...', 833, Array) #2 /Users/anthonyhughes/drupal-dogs/modules/h5p/vendor/h5p/h5p-core/h5p.classes.php(1936): Drupal\h5p\H5PDrupal\H5PDrupal->updateContent(Array, NULL) #3 /Users/anthonyhughes/drupal-dogs/modules/h5p/vendor/h5p/h5p-core/h5p.classes.php(1397): H5PCore->saveContent(Array, NULL) #4 /Users/anthonyhughes/drupal-dogs/modules/h5p/src/Plugin/Field/FieldWidget/H5PUploadWidget.php(151): H5PStorage->savePackage(Array) #5 /Users/anthonyhughes/drupal-dogs/modules/h5p/src/Plugin/Field/H5PWidgetBase.php(112): Drupal\h5p\Plugin\Field\FieldWidget\H5PUploadWidget->massageFormValue(Array, 0, false) #6 /Users/anthonyhughes/drupal-dogs/core/lib/Drupal/Core/Field/WidgetBase.php(381): Drupal\h5p\Plugin\Field\H5PWidgetBase->massageFormValues(Array, Array, Object(Drupal\Core\Form\FormState)) #7 /Users/anthonyhughes/drupal-dogs/core/lib/Drupal/Core/Entity/Entity/EntityFormDisplay.php(225): Drupal\Core\Field\WidgetBase->extractFormValues(Object(Drupal\Core\Field\FieldItemList), Array, Object(Drupal\Core\Form\FormState)) #8 /Users/anthonyhughes/drupal-dogs/core/lib/Drupal/Core/Entity/ContentEntityForm.php(338): Drupal\Core\Entity\Entity\EntityFormDisplay->extractFormValues(Object(Drupal\block_content\Entity\BlockContent), Array, Object(Drupal\Core\Form\FormState)) #9 /Users/anthonyhughes/drupal-dogs/core/lib/Drupal/Core/Entity/EntityForm.php(304): Drupal\Core\Entity\ContentEntityForm->copyFormValuesToEntity(Object(Drupal\block_content\Entity\BlockContent), Array, Object(Drupal\Core\Form\FormState)) #10 /Users/anthonyhughes/drupal-dogs/core/lib/Drupal/Core/Entity/ContentEntityForm.php(159): Drupal\Core\Entity\EntityForm->buildEntity(Array, Object(Drupal\Core\Form\FormState)) #11 /Users/anthonyhughes/drupal-dogs/core/lib/Drupal/Core/Entity/EntityForm.php(289): Drupal\Core\Entity\ContentEntityForm->buildEntity(Array, Object(Drupal\Core\Form\FormState)) #12 /Users/anthonyhughes/drupal-dogs/core/lib/Drupal/Core/Entity/ContentEntityForm.php(149): Drupal\Core\Entity\EntityForm->submitForm(Array, Object(Drupal\Core\Form\FormState)) #13 [internal function]: Drupal\Core\Entity\ContentEntityForm->submitForm(Array, Object(Drupal\Core\Form\FormState)) #14 /Users/anthonyhughes/drupal-dogs/core/lib/Drupal/Core/Form/FormSubmitter.php(111): call_user_func_array(Array, Array) #15 /Users/anthonyhughes/drupal-dogs/core/lib/Drupal/Core/Form/FormSubmitter.php(51): Drupal\Core\Form\FormSubmitter->executeSubmitHandlers(Array, Object(Drupal\Core\Form\FormState)) #16 /Users/anthonyhughes/drupal-dogs/core/lib/Drupal/Core/Form/FormBuilder.php(589): Drupal\Core\Form\FormSubmitter->doSubmitForm(Array, Object(Drupal\Core\Form\FormState)) #17 /Users/anthonyhughes/drupal-dogs/core/lib/Drupal/Core/Form/FormBuilder.php(318): Drupal\Core\Form\FormBuilder->processForm('block_content_v...', Array, Object(Drupal\Core\Form\FormState)) #18 /Users/anthonyhughes/drupal-dogs/core/lib/Drupal/Core/Controller/FormController.php(93): Drupal\Core\Form\FormBuilder->buildForm('block_content_v...', Object(Drupal\Core\Form\FormState)) #19 [internal function]: Drupal\Core\Controller\FormController->getContentResult(Object(Symfony\Component\HttpFoundation\Request), Object(Drupal\Core\Routing\RouteMatch)) #20 /Users/anthonyhughes/drupal-dogs/core/lib/Drupal/Core/EventSubscriber/EarlyRenderingControllerWrapperSubscriber.php(123): call_user_func_array(Array, Array) #21 /Users/anthonyhughes/drupal-dogs/core/lib/Drupal/Core/Render/Renderer.php(582): Drupal\Core\EventSubscriber\EarlyRenderingControllerWrapperSubscriber->Drupal\Core\EventSubscriber\{closure}() #22 /Users/anthonyhughes/drupal-dogs/core/lib/Drupal/Core/EventSubscriber/EarlyRenderingControllerWrapperSubscriber.php(124): Drupal\Core\Render\Renderer->executeInRenderContext(Object(Drupal\Core\Render\RenderContext), Object(Closure)) #23 /Users/anthonyhughes/drupal-dogs/core/lib/Drupal/Core/EventSubscriber/EarlyRenderingControllerWrapperSubscriber.php(97): Drupal\Core\EventSubscriber\EarlyRenderingControllerWrapperSubscriber->wrapControllerExecutionInRenderContext(Array, Array) #24 /Users/anthonyhughes/drupal-dogs/vendor/symfony/http-kernel/HttpKernel.php(151): Drupal\Core\EventSubscriber\EarlyRenderingControllerWrapperSubscriber->Drupal\Core\EventSubscriber\{closure}() #25 /Users/anthonyhughes/drupal-dogs/vendor/symfony/http-kernel/HttpKernel.php(68): Symfony\Component\HttpKernel\HttpKernel->handleRaw(Object(Symfony\Component\HttpFoundation\Request), 1) #26 /Users/anthonyhughes/drupal-dogs/core/lib/Drupal/Core/StackMiddleware/Session.php(57): Symfony\Component\HttpKernel\HttpKernel->handle(Object(Symfony\Component\HttpFoundation\Request), 1, true) #27 /Users/anthonyhughes/drupal-dogs/core/lib/Drupal/Core/StackMiddleware/KernelPreHandle.php(47): Drupal\Core\StackMiddleware\Session->handle(Object(Symfony\Component\HttpFoundation\Request), 1, true) #28 /Users/anthonyhughes/drupal-dogs/core/modules/page_cache/src/StackMiddleware/PageCache.php(99): Drupal\Core\StackMiddleware\KernelPreHandle->handle(Object(Symfony\Component\HttpFoundation\Request), 1, true) #29 /Users/anthonyhughes/drupal-dogs/core/modules/page_cache/src/StackMiddleware/PageCache.php(78): Drupal\page_cache\StackMiddleware\PageCache->pass(Object(Symfony\Component\HttpFoundation\Request), 1, true) #30 /Users/anthonyhughes/drupal-dogs/core/lib/Drupal/Core/StackMiddleware/ReverseProxyMiddleware.php(47): Drupal\page_cache\StackMiddleware\PageCache->handle(Object(Symfony\Component\HttpFoundation\Request), 1, true) #31 /Users/anthonyhughes/drupal-dogs/core/lib/Drupal/Core/StackMiddleware/NegotiationMiddleware.php(52): Drupal\Core\StackMiddleware\ReverseProxyMiddleware->handle(Object(Symfony\Component\HttpFoundation\Request), 1, true) #32 /Users/anthonyhughes/drupal-dogs/vendor/stack/builder/src/Stack/StackedHttpKernel.php(23): Drupal\Core\StackMiddleware\NegotiationMiddleware->handle(Object(Symfony\Component\HttpFoundation\Request), 1, true) #33 /Users/anthonyhughes/drupal-dogs/core/lib/Drupal/Core/DrupalKernel.php(669): Stack\StackedHttpKernel->handle(Object(Symfony\Component\HttpFoundation\Request), 1, true) #34 /Users/anthonyhughes/drupal-dogs/index.php(19): Drupal\Core\DrupalKernel->handle(Object(Symfony\Component\HttpFoundation\Request)) #35 {main}.SeverityNoticeHostname127.0.0.1Operations 
otacke's picture

otacke

Tue, 11/27/2018 - 17:15

Hi thuges2!

I've never used Drupal 8, but if it's similar enough to Drupal 7, you may still have to run the database upgrade. "Undefined index: metadata" sounds like one of the database table might not yet have the required column for the new metadata feature.

Cheers,
Oliver