Video format not supported

Hi

I Uploaded yesterday to your website a 15.5 mega mp4 movie to an interactive video.

After a few hours i recieved an "video format not supported" message.

I tried to do it several times (each time i had the same result)

this is the link to the interactive video (i uploaded it again now and it is working now)

https://h5p.org/node/354501

Please help me :)

Thanks

Beni

 

 

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BV52's picture

Hi Beni,

I'm not really sure what happened since it is working now. If this happens again I suggest that you check the browser console for any errors.

-BV52

Thank you for your quick response

I will check it tomorrow and make a print screen of the browser console if the issu "jumps" again

Beni

Hi BV52

i reloaded the interactive video page again and i recieved the same error "video format not supported"

I atached the error message 

thank you very much for your help

Beni

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Hi BV52 i still have the same problem

Please help me

Thanks

Beni

BV52's picture

Hi Vatat,

I'm sorry for the delay the H5P core team is still looking into this. In the meantime would you mind providing us a link where we can download a video that encountered an issue.

-BV52

you can download the video from here

https://drive.google.com/drive/folders/1T5pDfMIyoUAt9bbTWdbIaVpJ5CWrrWmL?usp=sharing

Thank you very much

Beni

icc's picture

Thank you for your patience, we are looking into the issue and will be back with more very soon.

icc's picture

The issue has been fixed. Sorry for the inconvenience.