Some h5p content doesn't show on first load

Submitted by LANGCOM on Fri, 06/15/2018 - 19:06
Forums: 
Bugs in content types

I have a wordpress LMS which has WP Rocket. For some reason some H5P content such as interactive videos and voice recording don't show on the fist page load, but on the second or sometimes even on the thir refresing of the page. I don't know if this has to do with the fact that the H5P content is on a woocommerce product page or some setting in WP Rocket.

Here it's an example page: https://www.langcom.org/product/basic-01/

Looking forward to your replies.

BV52's picture

BV52

Mon, 06/18/2018 - 07:58

Hi LANGCOM,

In order to give your bug report the best chance of getting answered, please include the following information:

  1. Detailed steps to reproduce the bug (exactly how and when did it happen)
  2. Platform and version number. E.g. Drupal, Wordpress, Moodle.
  3. Mobile or Desktop
  4. Browser: Chrome, Firefox, Safari etc
  5. H5P plugin version
  6. H5P content type and version (if a content type was used), and a sample URL or attached H5P.
  7. Any browser console errors
  8. Any PHP errors
  9. Screenshots if it's a visual problem

The more information you provide, the quicker the community will be able to fix it and the quicker you'll have a working solution!

-BV52

cpeterson

Tue, 06/26/2018 - 12:51

Hi,

I did not see this check before now, so here are the details as requested:

  1. Detailed steps to reproduce the bug (exactly how and when did it happen): A plugin update. I don't remember which one it was.
  2. Platform and version number. E.g. Drupal, Wordpress, Moodle.: Wordpress 4.9.6
  3. Mobile or Desktop: Desktop and mobile
  4. Browser: Chrome, Firefox, Safari etc: Chrome, MS, Firefox same results
  5. H5P plugin version: 1.10.3
  6. H5P content type and version (if a content type was used), and a sample URL or attached H5P.: Affects H5P content out put
  7. Any browser console errors: Yes.
  8. Any PHP errors: 
    Uncaught TypeError: Cannot read property 'H5P' of null
            at /site/wp-content/plugins/h5p/h5p-php-library/js/h5p.js?ver=1.10.3:339
            at dispatch (/site/wp-content/plugins/h5p/h5p-php-library/js/jquery.js?ver=1.10.3:2)
            at v.handle (/site/wp-content/plugins/h5p/h5p-php-library/js/jquery.js?ver=1.10.3:2)
  9. Screenshots if it's a visual problem: See attachement

Thanks

Crawford

Attachments: 
Image icon H5P error.png
BV52's picture

BV52

Wed, 06/27/2018 - 04:28

Hi Crawford,

This is the same issue as your post, am I correct?

-BV52

cpeterson

Wed, 06/27/2018 - 04:47

Yes, but with greater detail

BV52's picture

BV52

Wed, 06/27/2018 - 04:53

Thank you for confirming this.

cpeterson

Wed, 06/27/2018 - 04:56

Hi,

I'm planning to open my platform within the next few days. So I really need to know f there s a solution so that I can make some serious deciones here. Please let me know ASAP.

Thanks a million

cpeterson

Wed, 06/27/2018 - 16:42

Is there anyway to correct this ssue whether it be H5P or anyone in the forum? Please help me resolve this issue. I have until the 30th of June to resolve this issue. Everything was working until 3 days ago. It's to late for me to make content changes now.

Thanks,
Crawford

icc's picture

icc

Mon, 07/02/2018 - 11:10

Hi Crawford,

If you are able to provide me with access to your site I will have a look at the issue.

It sounds like there is an issue with the order of how things are loaded. This could mean that there have been changes to the theme and how it loads JavaScript.

cpeterson

Mon, 07/02/2018 - 17:07

Thank you so much for responding. Can you give my a secure manner to send you my details?

Best regards,
Crawford

icc's picture

icc

Tue, 07/03/2018 - 09:33

Filling in the form here will ensure that only I get them.

cpeterson

Tue, 07/03/2018 - 10:32

Hello,

I'm getting denied access from this link.

icc's picture

icc

Tue, 07/03/2018 - 10:55

Sorry, I thought everyone had. I've sent you an email.

cpeterson

Tue, 07/03/2018 - 11:10

Email sent

De Kookjuf

Fri, 11/30/2018 - 21:24

I don't see how this problem was solved. We have the same issue as you can see on https://dekookjuf.nl/test/. Sometimes the content won't show on the first loading. I hope someone can help, because we like H5P and want to use it in our Learndash based coures.

Thanks in advance

Ron

De Kookjuf

Mon, 12/17/2018 - 18:06

Does anyone know how to solve this?

BV52's picture

BV52

Fri, 12/21/2018 - 05:05

Hi De Kookjuf,

This might be a similar issue but it may be caused by different reasons. In order to give your bug report the best chance of getting answered, please include the following information:

  1. Detailed steps to reproduce the bug (exactly how and when did it happen)
  2. Platform and version number. E.g. Drupal, Wordpress, Moodle.
  3. Mobile or Desktop
  4. Browser: Chrome, Firefox, Safari etc
  5. H5P plugin version
  6. H5P content type and version (if a content type was used), and a sample URL or attached H5P.
  7. Any browser console errors
  8. Any PHP errors
  9. Screenshots if it's a visual problem

The more information you provide, the quicker the community will be able to fix it and the quicker you'll have a working solution!

-BV52

andrecolon

Fri, 12/21/2018 - 00:07

Website : https://ver2.wpatrainingdev.com/lesson/loader-2-2/


BV52's picture

BV52

Fri, 12/21/2018 - 05:05

Hi andrecolon,

This might be a similar issue but it may be caused by different reasons. In order to give your bug report the best chance of getting answered, please include the following information:

  1. Detailed steps to reproduce the bug (exactly how and when did it happen)
  2. Platform and version number. E.g. Drupal, Wordpress, Moodle.
  3. Mobile or Desktop
  4. Browser: Chrome, Firefox, Safari etc
  5. H5P plugin version
  6. H5P content type and version (if a content type was used), and a sample URL or attached H5P.
  7. Any browser console errors
  8. Any PHP errors
  9. Screenshots if it's a visual problem

The more information you provide, the quicker the community will be able to fix it and the quicker you'll have a working solution!

-BV52

andrecolon

Mon, 01/14/2019 - 20:14

  1. Clicking "start quiz" nothing fires off , page refreshes
  2. PHP Server 5.7.24-0ubuntu0.16.04.1. PHP ver 7.2.13-1+ubuntu16.04.1+deb.sury.org+1, Wordpress 5.0.3
  3. Errors happen on both Mobile and desktop
  4. Latest Chrome, FF, and Opera
  5. Any previous content prior to the latest WP update 
  6. https://ver2.wpatrainingdev.com/lesson/harvest-yard-goat-spanish-2-2/
  7. No Console errors [quite strange]
  8. No PHP errors in logs
  9. https://vidordesigns.imgur.com/all

What I have found is the theme Enfold is the issue...but since there are no console erros I cannto determine the issue, I am hoping from your perspective you may know what the issues are

If I choose any other theme the quizes work, If I choose enfold...the "start quiz" link does not fire off. 

I hae also sent help from the theme publisher, however they are baffled as well. 

any insight is GREATLY appreciated.

 

BV52's picture

BV52

Thu, 01/17/2019 - 06:38

Hi andrecolon,

Thank you for the information and at least we found where the problem is. I would suggest that you provide this link to the developers of Enfold since H5P is open source they can simply check the code and find out where the problem is. I'm sorry I don't have much more but nonetheless good luck on the issue.

-BV52