Interactive Video Content unavailable in some browsers

Submitted by ACERlearning on Fri, 07/14/2017 - 03:12

Forums:

I have developed an interactive video which is embedded in a Moodle HTML page. I can view it successfully in Chrome on both a Mac and a PC. However in Safari on a Mac, and Firefox and IE on a PC I am told that Content is Unavailable.

Can anyone throw some light on what is happening here.

Lilian

Summary:

Content not displaying in browsers

tomaj

Fri, 07/14/2017 - 07:36

Permalink

Sounds like a bug.

Hi Lilian,

It sounds like a bug, thanks for reporting.

Can you download the .h5p file and send it in an email to [email protected], where you also link to this forum post, and we will see if we can sort it out for you.

Thanks!

- Tom

ACERlearning

Sat, 07/15/2017 - 05:58

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Browser issue

Thanks Tom, I have sent the file to the email address you suggested. Hope you can work out what is happening.

Lilian

icc

Mon, 07/17/2017 - 10:17

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It sounds like you've only

It sounds like you've only added only one video format, i.e. .webm – be sure to add another ending in .mp4

ACERlearning

Tue, 07/18/2017 - 08:08

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Browsers

Thanks. I have used the embed code from Vimeo video. It was uploaded by the tech team as a mp4. Not sure how to include the WebM format on video at the same time as mp4. Is that possible?

icc

Wed, 07/19/2017 - 10:27

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Great, you just have to press

Great, you just have to press the big box with the + again and add an extra file. The tool should be able to determine that it's the same video in another format.