Interactive video and iPhone 7

Submitted by Adi Hillel on Wed, 05/17/2017 - 12:54

Forums:

Hello,

One of our students told us that she cannot see the interactive videos in her iPhone 7. I looked at her phone, and indeed the video player isn't shown anywhere.

Is there a way to fix it? Does upgrading H5P version supposed to help (we will only do that next year)?

Thanks!

tim

Thu, 05/18/2017 - 09:08

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Hi Adi, could you ask your

Hi Adi,

could you ask your student to try with a video from H5P.org? If it works there, it may have something to do with your local set up.

Adi Hillel

Mon, 05/22/2017 - 15:50

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Thanks, I will try that and

Thanks, I will try that and let you know if it works or not :)

Adi Hillel

Thu, 05/25/2017 - 10:40

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Hi Tim,The student with the

Hi Tim,

The student with the iPhone 7 said that she could see the interactive video from H5P.org (I sent her the link - https://h5p.org/interactive-video).

You suggested that if she can see it, then it could be our local set up.

Can you please describe in more details what should we check or change?

Thanks a lot!

tomaj

Fri, 05/26/2017 - 07:27

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Debugging

Hi Adi,

I guess we first have to determine if it's something wrong with the H5P content, or videofile, or setup of the system.

You can try to download/then upload the Interactive Video example, into you own system.

If the iPhone 7 user can see it, the problem must be in the first content you created (maybe the video format).
If the user can't see it, it's related to the server, and setup. Maybe someting to do with file permissions?

- Tom

Adi Hillel

Mon, 05/29/2017 - 08:40

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I tried to upload the interactive video example to our Moodle (version 2.8), but I get the message that the system was unable to install the components and that it requires a newer version (see image below). Is there any alternative link to an interactive video that I can use as an example for our test?

Thanks!