Video Playback Stops

Submitted by futurega on Mon, 02/10/2020 - 22:33
Forums: 
Bugs in content types

We have H5P videos embeded (using the latest version of the H5P player) in our custom software.

Randomly while watching the videos the videos stop playing.

This happens on the following devices, operating systems:

Phones, tables, laptops, Chromebooks, and PC's.

Apple, PC, Chrome, and Android.

Chrome, Safari, and Firefox.

I am not a programmer and I'm just wondering how do we trouble shoot this problem?

Thanks for any help/advice.

BV52's picture

BV52

Tue, 02/11/2020 - 17:09

Hi futurega,

 In order to give your bug report the best chance of getting answered, please include the following information:

  1. Detailed steps to reproduce the bug (exactly how and when did it happen)
  2. Platform and version number. E.g. Drupal, Wordpress, Moodle.
  3. H5P plugin version
  4. H5P content type and version (if a content type was used), and a sample URL or attached H5P.
  5. Any browser console errors
  6. Any PHP errors

If it worked before:

  1. Any recent changes to the environment (new plugins/modules, updates, configuration changes etc.)
  2. Any recent changes to the browser you're using (new extensions, updates etc.)

The more information you provide, the quicker the community will be able to fix it and the quicker you'll have a working solution!

-BV