Branching Scenario not working with the new update

Submitted by rangarajbh on Mon, 01/06/2020 - 11:36
Forums: 
Bugs in content types

Hi, 

I have two of my website moodle(3.73 and 3.8), when I updated the H5P plugin to the latest version, I am unable to open the content type of branching scenario. It just keeps loading forever. Please help me with it. I have tried reinstalling the plug in as well but no luck. I am facing this issue on all 3 (Chrome, Firefox and IE browsers). 

These are the steps I followed: 

1. Created a Moodle website of version (tried both 3.73 & 3.8 versions) using Hostgator

2. Installed the H5P plugin(version Release 1.20.1) onto the website from the plug-in's directory of moodle.org

3. When I try to create the content type either Branching scenario or Interactive video, all I get is the loading message and it stays for more than 30 minutes. 

Attached is the snapshot of the screen

Attachments: 
Image icon h5p.png
otacke's picture

otacke

Mon, 01/06/2020 - 14:04

Hi!

In order to give your bug report the best chance of getting answered, please include the following information:

  1. Detailed steps to reproduce the bug (exactly how and when did it happen)
  2. Platform and version number. E.g. Drupal, Wordpress, Moodle.
  3. Mobile or Desktop
  4. Browser: Chrome, Firefox, Safari etc
  5. H5P plugin version
  6. H5P content type and version (if a content type was used), and a sample URL or attached H5P.
  7. Any browser console errors
  8. Any PHP errors
  9. Screenshots if it's a visual problem
  10. Any recent changes to the environment (new plugins/modules, updates, configuration changes etc.)
  11. Any recent changes to the browser you're using (new extensions, updates etc.)

The more information you provide, the quicker the community will be able to fix it and the quicker you'll have a working solution!

Best,
Oliver

rangarajbh

Tue, 01/07/2020 - 10:11

Hi, 

I just created a new website, on moodle with the moodle version 3.8 after that I installed the H5P (Release 1.20.1) plug in from the moodle.org website. The installation was successful with out any PHP errors. 

After the installation, I tried to use the H5P content in as a part of my course. When I tried to create a branching scenario, I just see the loading message for hours,. 

 

Attachments: 
Image icon h5p.png
BV52's picture

BV52

Tue, 01/07/2020 - 18:11

Hi rangarajbh,

Would you mind providing the information that Otacke suggested. Although it helps the information that you gave only tells us the environment you are using. I have a similar setup but I am not getting the same issue. Specifically getitng the php errors and browser console errors provides clues to where the problem may be coming from.

-BV 

rangarajbh

Thu, 01/09/2020 - 08:15

Hi BV, 

I have attached the error log from my browser console. Please let me know if I need to share. 

Attachments: 
Plain text icon wemovesolutions.in-Console_Error.txt
otacke's picture

otacke

Thu, 01/09/2020 - 13:05

Hi!

Your site is throwing lots of server errors upon get requests, not only for Branching Scenario. There are 503s and, in particular, 508s. You should check your server configuration/.htaccess files for problems caused by URL rewrites or something similar.

Best,
Oliver