Interactive video not working on IOS

Submitted by redphire on Mon, 11/25/2019 - 04:48

Forums:

General discussion

It is so sad , since the new updates, interactive video doesn't work on ipads , iphones . In China

I tried different browsers, still no luck

Anyone else?

what to do?

any help appreciated

BV52

Mon, 11/25/2019 - 19:23

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Hi redphire,Would you mind

Hi redphire,

Would you mind elaborating on "doesn't work"? Are you getting an error message or it is not loading at all? Does the video load but some of the activities doesn't load? Providing more details should help the community isolate the issue rather than checking everything in the content.

-BV

redphire

Wed, 11/27/2019 - 02:48

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It says video format not

It says video format not supported

redphire

Wed, 11/27/2019 - 02:48

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it says video format not

it says video format not supported

redphire

Wed, 11/27/2019 - 14:24

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it says unsupported file

it says unsupported file format

BV52

Wed, 11/27/2019 - 17:11

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Hi redphire,I believe this is

Hi redphire,

I believe this is related to this bug report.

-BV

redphire

Thu, 11/28/2019 - 07:40

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Thank you so much, sorry for

Thank you so much, sorry for accidently posting the same reply a few times, I didn't notice the administration bar at the top. Also I will be more detailed in the future. ;-)

BV52

Thu, 11/28/2019 - 17:43

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Hi redphire,Don't worry about

Hi redphire,

Don't worry about it :-). Just a tip if you are reporting an issue with H5P follow the format suggested in this forum place as many information as possible that are relevant to the issue.

-BV

ΜΑΡΙΑ ΚΥΡΙΑΚΙΔΟΥ

Sat, 11/07/2020 - 21:39

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