video - Black screen on mobile

Submitted by damianbarb on Mon, 09/16/2019 - 19:25
Forums: 
General discussion

Hi,

I am trying an interactive video which works great on my laptop with chrome.  However, when I try it on my mobile device (iphone 5) I press play on the video but it is just black with the sound playing

 

i have tried this with both safari and chrome on a mobile device.

images attached

Any help would be much appreciated

thanks

Attachments: 
Image icon h5p0.jpg
Image icon h5p1.PNG
BV52's picture

BV52

Tue, 09/17/2019 - 18:38

Hi damianbarb,

This looks like compatibility issues with the browser installed in Iphone 5. We only support the 2 most recent versions to make sure that we have all the features available to all content types.

-BV52