Access denied

Submitted by der-lesekoch on Mon, 05/06/2019 - 20:31
Forums: 
General discussion

I like h5p which enables me to creat fantastic exercices für my scholars. But I do not understand, why I could not have access from my iPhone to some excercices. I have access by my computer, but the excercices which I updatet I could not use by the iphone. I do not see any key or reason for it. Can you help me. The exercices which are not updatet can be used by the iPhone. I am confused.

Best regards - Siegbert Rudolph - www.der-lesekoch.de

BV52's picture

BV52

Tue, 05/07/2019 - 05:23

Hi der-lesekoch,

Do you have a sample content that we can check?

-BV52

der-lesekoch

Tue, 05/07/2019 - 08:50

Thank you for taking care of my problem. I help children to improve their reading and writing skills on a voluntary basis. On Monday next week I have an event at a school where I would like to present my videos to show parents how to assist their children. Here are two links to the videos from my website: www.der-lesekoch.de

https://der-lesekoch.de/online-ueben/lern-videos.html This link leads you to the problem. You find 4 levels. Level 1 and 4 are ok. In the first 5 seconds of the videos level 2 and 3 I had a mistake. Yesterday I updated level 2 and 3 by inserting a new video. And since then I have the problem. I tried to solve the problem by deleting one video and creating completly new on your platform. But the probleme stayed. I did this experiment with video "Level 3 - 05 Affe"  I have no idea what could be wrong.

https://der-lesekoch.de/online-ueben/lern-videos.html These videos are ok.

My account on h5p is my e-mailadress: ***. If you need the password, please let me know.

Thank you so much for your effort! Siegbert Rudolph

BV52's picture

BV52

Wed, 05/08/2019 - 04:46

Hi Siegbert,

I'm not sure yet but this may be a side effect of the spam filter that we restarted using a few days ago. I noticed that in your websites the H5P activities are links to your contents in H5P.org. If it's not too much to ask can you please provide a link to 1 or 2 contents in H5P.org that is having the issue.

-BV52

der-lesekoch

Wed, 05/08/2019 - 07:58

Hi, here are two links:

Normal 0 21 false false false DE X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Normale Tabelle"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:8.0pt; mso-para-margin-left:0cm; line-height:107%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri",sans-serif; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi; mso-fareast-language:EN-US;}

https://h5p.org/node/492309

https://h5p.org/node/492313

I have access to this content only if I logged in h5p.org. If I am not logged in, the access is denied. I mean, that the videos are alright. The mentiond spam filter could be the reasen, I guess.

How could you help me? Do you need the password for my account to do further investigation?

Thank you and best regards - Siegbert

BV52's picture

BV52

Wed, 05/08/2019 - 09:28

Hi Siegbert,

I was right your contents got stuck around our spam filter. I will send this issue to the core team since I do not have enough access to publish contents.

-BV52

der-lesekoch

Wed, 05/08/2019 - 11:40

Thank you. It would be wonderful, if the problem could solved till the weekend because I have a presentation with those videos on Monday evening.

Best regards - Siegbert

der-lesekoch

Thu, 05/09/2019 - 08:45

Hi, yesterday I created two new videos with h5p. If I am logged in at h5p both are available. If I am not logged in, one is available and one not, "access denied". That ist very strange. For me it is like taking part in a lotterie. I defintely do not produce spams. I sometimes send mails to all of my subscribers. If some of them had a new e-mailadress I get those e-mails back. The number of subscribers is roughly 500, and 5 to 10 mails come back. That could be a reason why some filters classify me as spam. My service is free and I work on a voluntary basis. It ist my mission to help children and there parents in case of reading and writing problems. Please help me. I need the blocked videos on Monday for a presentation. Please have a look at my website to be convinced that I am serious. My videos with h5p are reading and spelling aids. Best regards - Siegbert Rudolph - www.der-lesekoch.de

 
BV52's picture

BV52

Thu, 05/09/2019 - 09:18

Hi Siegbert,

The spam filter does not check your other activities such as emails. You might have miss the captcha a few days ago when you were creating one of your contents. The core team should publish your contents once they pick up the case. Do you have the URL for the other contents?

-BV52

der-lesekoch

Thu, 05/09/2019 - 12:54

Hi, thank you, everything is fine now due to your help! My content is available without logging in! I wish you a nice day! And I will take care for the captcha in the future. I altered 11 videos and - maybe - I did not take care! Best regards - Siegbert

BV52's picture

BV52

Fri, 05/10/2019 - 03:01

Hi Siegbert,

I'm glad it is working now.

Please remember that H5P.org is only for trying out H5P and as of the moment we have a very aggresive spam filter. I suggest that either you host your own contents or sign up for H5P.com this page can get you started.

-BV52 

otacke's picture

otacke

Tue, 05/07/2019 - 09:23

I encountered a similar issue when testing a new content time of mine, but I have not yet found to investigate it further. Some videos that are hosted on YouTube would play fine anywhere except on iOS devices - but that's not true for all of them. My best guess is that it might be codec related (YouTube serving videos encoded in a way that iOS doesn't support), but that's really just guessing.

Cheers,

Oliver

der-lesekoch

Tue, 05/07/2019 - 15:57

Dear Oliver, thank you. But iOS ist or YouTube are not the reason for the problem. Due to further tests I learned, that I get access to the videos from my Windows-PC only if I logged in at h5p. If not, the access only of the videos, I updated yesterday is denied. The problem must be within h5p. What can I do. On Monday next week I need the videos for an event.

I hope, you can help me. Cheers, Siegbert

der-lesekoch

Tue, 05/07/2019 - 16:16

Dear Oliver, in the meantime I made 2 tests. Test 1: I created a new content with a video from Tuesday. I get access only if I logged in at h5p. Then I created a new account with an older video as test 2: result the same. There must be something happened on my account on Tuesday. All new content is only available if I am logged in. Do you have a limit for generally available content? What could be wrong on my account? You can have my password for a closer look. The videos created with your wonderful system are useless if they could not used from my scholars. Cheers, Siegbert

otacke's picture

otacke

Wed, 05/08/2019 - 07:51

Hi Siegbert!

Maybe someone of the H5P core team could check whether this is related to spam protection here on h5p.org?

Please also allow me to add one remark. It's not a good idea to host crucial content on h5p.org. The site is not supposed to be a free hosting service, but intended for you to test the software. But you are probably aware of that fact already as you are told about it above every content item when editing it.

Best,

Oliver 

BV52's picture

BV52

Wed, 05/08/2019 - 09:29

Hi Oliver,

Your correct we had to add a few measures the because of recent spam activities :-(

-BV52

Gregorc.nika

Sat, 06/01/2019 - 23:26

I have access to see content only if I am logged in. If not, the access is denied. 

Could you help me with my issue? I read that might be yours spam filter that is blocking content of my work.

Here is URL : https://h5p.org/node/522413

Thank you and best regards  NG

 

 

BV52's picture

BV52

Mon, 06/03/2019 - 07:03

Hi Gregorc.nika,

Unfortunately you are correct the spam filter may have blocked your content. Please note that H5P.org is only for trying out the tool, and at the moment we have a quite aggressive spam filter enabled. Please proceed to getting started page https://h5p.org/getting-started to learn how to get started with H5P if they are done trying it out on H5P.org or sign up for an account in H5P.com.

-BV52