Editor - Waiting for Javascript / Loading please wait

Submitted by tom.smith@coxgr... on Sun, 02/10/2019 - 16:34
Forums: 
Installation and server related problems

I have just installed H5P on a Moodle 3.6.2 installation running on IIS.

All is working Moodle wise, but when I try and add "interactive content" the Editor section is showign "Waiting for Javascript..." and not loading, after many attempts and changing the ASP anon authentication to app pool that I saw someone else do, it is now showing "Loading please wait...". I am still unable to access the H5P editor.

Any help would be greatfully appreciated.

Thanks,

Tom

BV52's picture

BV52

Mon, 02/11/2019 - 06:33

Hi Tom,

In order to give your bug report the best chance of getting answered, please include the following information:

  1. Detailed steps to reproduce the bug (exactly how and when did it happen)
  2. Platform and version number. Moodle 3.6.2
  3. Mobile or Desktop
  4. Browser: Chrome, Firefox, Safari etc
  5. H5P plugin version
  6. H5P content type and version (if a content type was used), and a sample URL or attached H5P.
  7. Any browser console errors
  8. Any PHP errors
  9. Screenshots if it's a visual problem

The more information you provide, the quicker the community will be able to fix it and the quicker you'll have a working solution!

-BV52

tom.smith@coxgr...

Tue, 02/12/2019 - 20:47

Sorry it seems that it works internally so I think it is to do with our firewall as it is only affecting external connections, not a H5P issue.

BV52's picture

BV52

Wed, 02/13/2019 - 09:06

Hi Tom,

Thank you for informing us. If in case you need further assistance feel free to post it here.

-BV52