Course Presentation - Video Format Not Supported

Submitted by upliftdrone on Wed, 01/16/2019 - 15:58
Forums: 
Bugs in content types

Hi,

I'm getting an error message across all my Course Presentation videos saying 'video format not supported' - HOWEVER - all videos are MP4 format.

I've attached images so you can view the problem.

Can anyone help?!

Thanks

Attachments: 
Image icon H5P - Error 1.JPG
Image icon H5P - Error 2.JPG
BV52's picture

BV52

Thu, 01/17/2019 - 06:28

Hi upliftdrone,

In order to give your bug report the best chance of getting answered, please include the following information:

  1. Detailed steps to reproduce the bug (exactly how and when did it happen)
  2. Platform and version number. E.g. Drupal, Wordpress, Moodle.
  3. Mobile or Desktop
  4. Browser: Chrome, Firefox, Safari etc
  5. H5P plugin version
  6. H5P content type and version (if a content type was used), and a sample URL or attached H5P.
  7. Any browser console errors
  8. Any PHP errors
  9. Screenshots if it's a visual problem

The more information you provide, the quicker the community will be able to fix it and the quicker you'll have a working solution!

-BV52