Interactive Book - YouTube video not showing

Hello, I'm using H5P Interactive Book with Moodle 4 and there's a recurring bug happening with the Video content: sometimes, when I'm viewing the activity, the video does not show. Instead, the player only displays the message "this video is not available". However, If I refresh the page it works again.

I'm using YouTube videos with the "unlisted" setting, but I don't think YouTube itself is the problem, because I've been using videos like this for years and I've only noticed this bug in this current project.

I tried the following url variations to see if it fixed the issue:

But it kept happening with all of them. These url are of one of the videos I'm using, BTW.

I'm using Firefox. Notice that it doesn't always happen: the videos work fine in, say, 9 out of 10 times. And when it bugs, It always works again when I hit f5. Yet, it's not ideal.

Any tips? Thanks in advance for the help.

BV52's picture

Hi Jacarta,

It sounds like this could be some issue with the browser. Have you tried using a different browser or a different device? Have you tried clearing cache on your browser as well as truning off other plugins? Using Firefox private browsing may help isolate the issue. 

-BV