Virtual Tour (360) New Scene Issue

Submitted by sgen90 on Thu, 06/29/2023 - 03:03
Forums: 
Installation and server related problems

Hi all,

The issue I am having is that after the Virtual Tour (360) content type is selected, whenever I click "New Scene" the entire area is blank/disappears and appears to glitch/bug out and you cannot proceed. I have attached screenshots of what this looks like.

For context, we are using the Totara V17 LMS (which utilises Moodle) with all H5P libraries updated to their latest versions. Multiple browsers have been tested as well but produce the same results. All other H5P activities appear to work without any issues such as this one.

The steps taken to reproduce this error:

  1. Within the "Adding a new Interactive Content" screen, select Virtual Tour (360) from the list
  2.  Click the "New Scene" button

As there is no error message it is difficult to find out what might be there issue and whether it is within the Virtual Tour (360) content type, the LMS or our service provider.

I am hoping someone is able to assist or narrow down the issue for me. I have raised this same issue in the Totara forums as well as our cloud solutions provider to see where this can be rectified.

Attachments: 
Image icon NewScene_2023-06-29 102501.png
Image icon Error_NewScene_2023-06-29 102520.png
Content types: 
360 Tour