Indefinite Loading, please wait

Submitted by ReubenHewett on Tue, 09/27/2022 - 18:26

Forums:

Detailed steps to reproduce the bug (exactly how and when did it happen)

We have recently updated our Moodle Environment & therefore our plugins, (previously on Moodle 3.9 now 3.11.9). When adding a new interactive content, you select within the editor which content type you want, it shows the loading page and spins indefinitely as it tries to load. We have attempted to use multiple computers, users, permissions, re-installing, downgrading ect within Moodle to troubleshoot yet got no where thus far.

Platform and version number. E.g. Drupal, Wordpress, Moodle.

Moodle v3.11.9

Mobile or Desktop

Desktop (not tested on mobile)

Browser: Chrome, Firefox, Safari etc

Tried in, Chrome, Edge, Firefox & Safari

H5P plugin version

2022012000 v1.22.4

H5P content type and version (if a content type was used), and a sample URL or attached H5P.

Occurs on all Content types when selected

Any browser console errors

See attachment Moodle H5P error log.txt

Any PHP errors

N/A

Screenshots if it's a visual problem

This is the indefinite loading screen shown

Any recent changes to the environment (new plugins/modules, updates, configuration changes etc.)

We have recently updated the plugin to the latest version (1.22.4), and we have recently updated our Moodle version from 3.9 to 3.11.9. No other plugin so far has broken in this upgrading process. I'm unsure on what our previous version of H5P was I will see if I can find out.

Any recent changes to the browser you're using (new extensions, updates etc.)

N/A

Attachments:

Moodle H5P error Log.txt

Content types:

Moodle

otacke

Wed, 09/28/2022 - 00:03

Permalink

Hi!I assume this is related

Hi!

I assume this is related to https://github.com/h5p/moodle-mod_hvp/issues/468 with the same patch as a temporary solution. Ultimately, the H5P core team will need to release an update of the moodle plugin.

Best,
Oliver

ReubenHewett

Wed, 09/28/2022 - 17:27

Permalink

Hiya Oliver We did try that

Hiya Oliver

We did try that yesterday before posting this, however it didn't seem to fix it. On our test environment we did a completely fresh install of the plugin this morning which worked however means that all of the previous H5P content was deleted which isn't Ideal if we where to do the same in our live environment. Do you have any idea when the update may be released?