Interactive Video wont scroll through playback

Submitted by KerryMann88 on Thu, 03/03/2022 - 04:35
Forums: 
Bugs in content types

I have made 3 interactive videos. The first video worked fine, although the second two wont allow me to scroll through the playback bar while editing or when I create the video. It goes back to the start of the video. Its like the scrolling feature to prevent scrolling has been ticked but its definetly not ticked. Has anyone else had this issue before? Its quite hard to edit when I cant scroll.

Content types: 
Interactive Video
BV52's picture

BV52

Thu, 03/03/2022 - 17:35

Hi KerryMann88,

In order to give your bug report the best chance of getting answered, please include the following information:

  1. Detailed steps to reproduce the bug (exactly how and when did it happen)
  2. Platform and version number. E.g. Drupal, Wordpress, Moodle.
  3. Mobile or Desktop
  4. Browser: Chrome, Firefox, Safari etc
  5. H5P plugin version
  6. H5P content type and version (if a content type was used), and a sample URL or attached H5P.
  7. Any browser console errors
  8. Any PHP errors
  9. Screenshots if it's a visual problem

If it worked before:

  1. Any recent changes to the environment (new plugins/modules, updates, configuration changes etc.)
  2. Any recent changes to the browser you're using (new extensions, updates etc.)

The more information you provide, the quicker the community will be able to fix it and the quicker you'll have a working solution!

-BV

KerryMann88

Thu, 03/03/2022 - 23:42

Hi BV,

1. I uploaded a video via the interactive video upload tool.

2. Wordpress

3. Laptop/Desktop

4. Chrome

5. I am not sure as it is a licence through my institution

6. Interavtice video

7. No errors

8. No errors

9. Not a visual problem

'If it worked before'

1.& 2. The videos were uploaded an hour apart using the same computer and the same process. No updates or anything between that time.

Regards,

Kerry

BV52's picture

BV52

Fri, 03/04/2022 - 17:28

Hi Kerry,

Thank you for the info but I am unable to reproduce the issue. Maybe if you can provide as sample content, I can check if it will happen on my end.

-BV

KerryMann88

Tue, 03/08/2022 - 08:33

<iframe src="https://h5p.csu.edu.au/ehr329/wp-admin/admin-ajax.php?action=h5p_embed&i..." width="845" height="448" frameborder="0" allowfullscreen="allowfullscreen" title="Lecture 1a"></iframe><script src="https://h5p.csu.edu.au/ehr329/wp-content/plugins/h5p/h5p-php-library/js/..." charset="UTF-8"></script>

otacke's picture

otacke

Tue, 03/08/2022 - 17:06

Hi Kerry!

Your video is hosted on an awefully slow server that in my case required over a minute to serve the video. That's why you get that jump in the editor. The position you're trying to jump to is not loaded yet by the browser and H5P cannot access that part. You can see the same behavior if you simply open https://h5p.csu.edu.au/ehr329/files/h5p/content/27/videos/files-62181a39591a5.mp4 in a browser directly.

Best,
Oliver

KerryMann88

Tue, 03/08/2022 - 23:32

Thank you Oliver! I will follow up with the IT department to see what is slowing the server down.

Kind Regards,

Kerry