Interactive video does not get displayed in Firefox

Submitted by knlc on Thu, 10/08/2020 - 15:03
Forums: 
Bugs in content types

Hi there,

when creating an interactive video content, it let's us upload and edit the videos without any issues. However viewing the video does not woork using firefox. It only shows an empty page. No error messages occur.

Using a different browser shows the video as expencted.

Any idea?

Best, Kai

BV52's picture

BV52

Thu, 10/08/2020 - 18:58

Hi Kai,

In order to give your bug report the best chance of getting answered, please include the following information:

  1. Detailed steps to reproduce the bug (exactly how and when did it happen)
  2. Platform and version number. E.g. Drupal, Wordpress, Moodle.
  3. Mobile or Desktop
  4. Browser: Chrome, Firefox, Safari etc
  5. H5P plugin version
  6. H5P content type and version (if a content type was used), and a sample URL or attached H5P.
  7. Any browser console errors
  8. Any PHP errors
  9. Screenshots if it's a visual problem

If it worked before:

  1. Any recent changes to the environment (new plugins/modules, updates, configuration changes etc.)
  2. Any recent changes to the browser you're using (new extensions, updates etc.)

The more information you provide, the quicker the community will be able to fix it and the quicker you'll have a working solution!

-BV

knlc

Fri, 10/09/2020 - 06:54

Dear BV,

thank you for your reply and sorry for not being precise right away.

We use H5P on a moodle 3.8.3 with the latest version of the plugin installed.
The issue appears on desktop computers using the Firefox browser.

It seems as if the issue is not linked to a single computer but appears on multiple devices on my customer site. I asked them for details regarding their system environment and will post details as soon as I have them.
However, in the meantime I also found out that there are devices using Firefox that do not have issues ...

Will keep you posted.

Kai