H5P activities visible on international screens?

Submitted by Ruthie on Sun, 10/04/2020 - 20:56
Forums: 
General discussion

I've created learning activities for language learning using a variety of H5P activities, and I can see and engage with them along with other test users in Toronto, Canada. However, recordings via Mouseflow of my visitors, who are around the world, suggest that maybe H5P is not loading on their browser. Does H5P work around the world, including the collection of results?  I know H5P works best on Chrome, but is it possible that certain apps, browsers in certain countries are blocking the activities? If so, is there anything I can do about that, like settings that I'm missing?

 

 

BV52's picture

BV52

Mon, 10/05/2020 - 19:22

Hi Ruthie,

It is available around the world. Not having access to it depends on several factors:

  • Website that is hosting contents
  • Some countries have strict/different censorship of sites as well as specific contents of websites
  • There are content types that are not supported by all browsers

Having said this if you can provide the information below the community may be able to help you isolate the issue:

  1. Detailed steps to reproduce the bug (exactly how and when did it happen)
  2. Platform and version number. E.g. Drupal, Wordpress, Moodle.
  3. Mobile or Desktop
  4. Browser: Chrome, Firefox, Safari etc
  5. H5P plugin version
  6. H5P content type and version (if a content type was used), and a sample URL or attached H5P.
  7. Any browser console errors
  8. Any PHP errors
  9. Screenshots if it's a visual problem

If it worked before:

  1. Any recent changes to the environment (new plugins/modules, updates, configuration changes etc.)
  2. Any recent changes to the browser you're using (new extensions, updates etc.)

The more information you provide, the quicker the community will be able to fix it and the quicker you'll have a working solution!